Clear terms for every order.
How the catalogue, checkout, delivery and customer support fit together.
Seller and scope
The shop is operated under the name Chemical Madness Inc. at chemicalmadness.com. Contact: contact@chemicalmadness.com.
These terms apply to purchases of the laboratory selections shown in the current catalogue. Customers must have the legal capacity to make a purchase and provide accurate order and delivery information.
Products, prices and acceptance
Product descriptions, images, specifications and availability are shown on the product page. Prices are displayed inclusive of applicable taxes. Delivery charges and the final total are shown before payment; European shipping is €10 and US/Canada shipping is the equivalent of US$15.
An order can require review if stock, destination or payment verification is unresolved. We will contact you using the details provided.
Hosted crypto checkout
When live payment is enabled, Bitcoin (BTC) and Monero (XMR) are processed through NOWPayments’ hosted checkout. A browser redirect back to this site is not proof of payment. An order is marked paid only after the shop receives and verifies the payment notification.
Payment network fees, exchange rates and provider minimums may affect the amount requested at checkout. The customer should verify the displayed currency, network and amount before sending funds.
Shipping, customs and returns
Delivery
We deliver to supported European countries, the US and Canada, with selections for North America according to local stock. See shipping information for destination details.
Returns
Read the refund and returns policy for cancellations, incorrect items, delivery issues and any mandatory withdrawal rights.
Delivery dates are estimates, and customs may request documents or import payments. Customers should check applicable import rules for their destination; this does not remove any mandatory consumer rights.
Lawful use and site content
Use laboratory selections in accordance with its instructions and applicable safety rules. Our catalogue focuses on research chemicals and laboratory products. Product specifications can change; check the current product page before ordering.
Text, photographs, graphics and the shop interface belong to Chemical Madness Inc. or their respective licensors. Please request permission before reproducing them for commercial use.
Mandatory rights and updates
Nothing in these terms removes consumer protections that apply by law, including rights concerning faulty, incorrect or undelivered goods. Any limits on liability apply only to the extent permitted by applicable law.
We may update these terms for future orders. The version presented when an order is placed should govern that order unless applicable law requires otherwise. Material changes will be made visible on the site.
Need a hand?
Include your order number when writing about an existing order.