Shipping information
Explore where we deliver, how shipping charges work, and what each order status means. Availability can vary by product and destination; your checkout shows the charge before payment.
Untracked delivery
Orders to supported destinations are sent by standard mail. For security reasons, shipments are untracked. We do not provide a tracking number or online parcel tracking. Average delivery after dispatch is 8–12 days for Europe and 6–10 days for the United States. These are estimates; occasional delays and longer transit times are possible.
Where we ship
We ship to supported European countries, the United States, Canada, New Zealand. Product availability depends on local stock and your destination. We do not ship to Asia or the Middle East.
European shipping
Orders for Europe are dispatched from a country within Europe and sent by standard mail. They are not shipped from China or elsewhere in Asia. Dispatch is within Europe, although the country of dispatch may differ from the destination country. For security reasons, shipments are untracked and no tracking number is provided. Average delivery is 8–12 days after dispatch.
- Available only for supported European destinations.
- Pack Stations, Poste Restante and PO boxes may not be suitable for untracked delivery; contact support before ordering.
For an up-to-date delivery estimate, contact support before ordering.
North American shipping
We deliver to the United States and Canada, but only certain laboratory equipment is available in this region. The selection depends on local stock and supply opportunities. Please contact support before ordering to confirm availability for your destination.
Orders for the United States are shipped domestically from a state within the United States by standard mail. They are not shipped from China or elsewhere in Asia. For security reasons, shipments are untracked and no tracking number is provided.
Shipping is charged at the equivalent of US$15, displayed in EUR, USD or CAD according to your chosen currency. Average delivery to the United States is 6–10 days after dispatch. If your order has not arrived after 15 days, contact support. Delivery can sometimes take longer; occasional delays are normal.
Shipping from our European hub
Orders to New Zealand are dispatched from our European hub by standard mail. For security reasons, shipments are untracked and no tracking number is provided. The delivery charge is the same as for Europe, converted into your selected currency. This is an international shipment; local import requirements and charges may apply. Contact support for a delivery estimate.
Check local requirements
Before placing an order, check whether the laboratory equipment may be imported and used in your destination. Some items can be subject to local restrictions or customs requirements. Import duties, taxes and documents requested by customs may be your responsibility.
Use a complete address
Enter your full name, street address, postal code and contact details. US orders require a state and ZIP code; Canadian orders require a province or territory and postal code. Contact support promptly if anything needs correcting.
Finland, Norway, Sweden, Estonia, Latvia, Lithuania, Belgium, Switzerland and Italy may experience additional delivery or customs delays. We cannot guarantee delivery dates in these destinations.
Order status explained
Follow the main path from payment to dispatch. If something interrupts it, the order may move to one of the exception states below.
We are waiting for confirmation of your BTC or XMR payment.
Payment is confirmed and your laboratory order is being prepared.
Your order has been dispatched. This status does not mean it has already been delivered.
If you paid but see this status, contact support with your order number and payment reference.
We are resolving an order or payment issue. Check your email or contact support for an update.
An approved refund has been processed. See our refund policy for details.
If a package is held
Customs holds can result from missing paperwork, import restrictions, inspections or local backlogs. Some clear within 3–5 days; others can take 1–2 weeks or longer.
- Ask the carrier for the reason and any required documents.
- Notify our support team with your order number.
- Pay any duties or taxes that apply and allow time for inspection.
- If the package remains held for more than 30 days, ask the carrier about its return or abandonment process.
Reshipment requests
Reshipment is considered case by case and is never automatic. The supplied policy describes eligibility for customers with at least two previously delivered orders, for certain eligible products only, with a one-time limit. Support may request a new address.
Submit a request at least 30 days after dispatch, or 6 weeks for Italy, with your order number, explanation and any available carrier correspondence. Our team will review the request and confirm the outcome. Mandatory consumer rights remain unaffected.
Questions about delivery?
Write to contact@chemicalmadness.com. If you already ordered, include your order number so we can help faster.